Text-Back
$99 a month
Missed callers get a text from you right away.
For owners who answer most calls themselves and want the missed ones covered.
- Month-to-month, cancel any time
Done-for-you phone answering for small businesses
Every call answered, even when your hands are full.
A trained voice assistant, set up and run by our team, picks up when you can’t and texts you the details, so you can call back and win the customer.
- Free 14-day pilot
- No setup fee
- Keep your number
Who we help
Made for owner-run businesses where a missed call is a lost customer
- Home services and repair No heat in January. They’ll call until someone answers.
- Auto repair Car won’t start, and they need it for work tomorrow.
- Salons, spas and barbers You’re mid-cut. They just want to book for Saturday.
- Cleaning services They want a quote this week, and they’re calling three companies.
- Landscaping and lawn care You’re trimming the edges. They want a price on spring cleanup.
- Pet care and grooming There’s a wet dog on the table, and the phone won’t stop.
- Offices and professional services A new client calls at 5:30, and you’ve gone for the day.
- Shops and local stores “Are you open Sunday?” Right when the line’s out the door.
Don’t see yours? If customers call you, we can probably help. Tell us what you do
Sound familiar?
Stop losing customers to voicemail
- I’m with a customer and can’t stop to pick up.
- I can’t do the work and answer the phone.
- By the time I call back, they’ve gone with someone else.
Most people won’t leave a message. They call the next name on the list. We pick up, so they never get that far.
How it works
What happens when a customer calls
We pick up
A trained voice assistant, set up and run by our team, answers in your business’s name, day or night. Urgent calls go straight to your phone.
You get a text
Who called, where they are and what they need, on the phone you already carry.
Example text, with a sample business.
You call back and win the customer
Every call and lead waits for you in the CoveDesk app, so nothing gets lost.
The CoveDesk app’s Home screen, with a sample business.
What callers hear
A friendly answer in your business’s name, not a voicemail
We write the script for your business with you, and you hear a test call before anything goes live.
How setup works, step by step- Caller
- My car won’t start, and I need it for work tomorrow. Can you look at it?
- Front desk
- I’m sorry, that’s a rough morning. Is the car somewhere safe, or is it stuck on the road?
- Caller
- It’s in my driveway. What would a new battery cost?
- Front desk
- I can’t quote prices on the phone, but the owner will go over costs on the callback. What’s the best number?
- Caller
- It’s Riley, 317-555-0142. After 3 is best.
- Front desk
- Got it, Riley. I’m passing this on now, and someone will call you back after 3.
Done for you
We do the work, so you can stay with your customers
You don’t have to build anything or learn a new system. We handle it from the first call on.
We set it up
Your CoveDesk number, your text line and the texting registration with the phone carriers. We test it with you before it goes live.
We write the script for your business
Your services, your area, your hours, what to ask and what counts as urgent. It never quotes a price or promises a time you haven’t agreed to. You read it and change anything you like.
We run it
New hours, a new service or a holiday closure? Tell us and we update it. You get the details of every call by text.
Your part is small
A couple of short calls, a read through the script and turning on call forwarding. We walk you through it for your phone.
Plans
Pick what your business needs
Start with the calls you miss, or hand us the whole front office. We do the setup either way. No hidden fees.
Recommended
Front Desk
$249 a month
Every call answered, day or night, in your business’s name.
For owners who are busy with customers all day and lose business to voicemail.
- 250 front desk minutes a month included, then $0.35 a minute
- Month-to-month, cancel any time
Front Office
$449 a month
Phones, your Google profile and a website, run for you in one plan.
For owners who want the phones and the online side handled together.
- 250 front desk minutes a month included, then $0.35 a minute
- 12-month term
Every plan comes with:
- Free 14-day pilot
- No setup fee
- Keep your number
- 30-day money-back guarantee
Try it free for 14 days
We answer your calls free for 14 days so you can see what you’ve been missing. We handle everything: we set it up, write the script with you and run it, and it’s live within 48 hours. Start with just your after-hours calls if you like. At the end we go over the calls we caught together, and you decide whether to keep it.
Start your free pilotNo surprises
Straight answers before you sign anything
Money back in the first 30 days
If it isn’t working for you, tell us within 30 days of your first plan payment and we’ll end the plan and refund your first month’s plan fee.
What it coversKeep your number
Same number, same phone company. Calls forward to us when you can’t pick up, and you can turn that off any time.
Month-to-month
Text-Back and Front Desk are month-to-month. Cancel any time, effective at the end of the month you’ve paid for.
Your price stays
No setup fee, and your plan keeps its price. If our prices change, the new prices are for new customers.
A real team in Albany, New York
Need a change or have a question? Email us or send it from the CoveDesk app, and someone on our team takes care of it.
partners@corneliacove.com
Cornelia Cove LLC, 418 Broadway, Ste N, Albany, NY 12207
Common questions
Something else on your mind? Email partners@corneliacove.com or send us a message and we’ll call you.
Can I try it before I pay?
Yes. We answer your calls free for 14 days so you can see what you’ve been missing. We handle everything: we set it up, write the script with you and run it, and it’s live within 48 hours. Start with just your after-hours calls if you like. At the end we go over the calls we caught together, and you decide whether to keep it. Start your free pilot
Is there a money-back guarantee?
Yes. If it isn’t working for you, tell us within 30 days of your first plan payment and we’ll end the plan and refund your first month’s plan fee. What it covers
Do I have to change my phone number?
No. You keep your number and your phone company. Calls forward to your CoveDesk number when you don’t pick up, or all the time if you prefer. You can turn forwarding off whenever you like.
What do callers hear?
A trained voice assistant, set up and run by our team, that answers in your business’s name and follows the script we write for your business with you: your services, your area, your hours and what to ask. If a caller wants you, the call is put through or you get a text to call back.
What about emergencies?
With Front Desk, urgent calls are put straight through to your phone. With Text-Back, emergency words in a reply ring your phone. You decide what counts as urgent.
Will this work for my kind of business?
If customers call you, it should. We write the script around what you do, what callers ask and what counts as urgent, and you hear a test call before anything goes live. Not sure? Tell us what you do and we’ll give you a straight answer.
Is there a contract?
Text-Back and Front Desk are month-to-month: cancel any time, effective at the end of the month you’ve paid for. Front Office is a 12-month plan.
Where do I see my calls?
In the CoveDesk app on your phone or computer. Every call, recording, text and lead is there, with a weekly summary by email. Clients log in here.
Want to hear how it would sound for your business?
Tell us about your business and when to call. We’ll walk you through it and can have your free 14-day pilot live within 48 hours.